General Game Issues
Why won't my game launch or start?
Why won't my game launch or start?
There are several common causes:
- Missing Dependencies - Install the required redistributables first
- Windows Security Settings - In Windows Security settings, go to App & browser control → Exploit protection settings and turn off “Force randomization for images”. Then, go to Device security → Core isolation details and turn off “Memory integrity”. Restart your PC after making these changes. If the game still doesn’t launch, try running the game’s executable as administrator (right-click → Run as administrator).
- Steam Required - Some games require Steam to be running (you don’t need to own the game, just have Steam open)
- Corrupt Files - Verify your game files in the launcher
Why does my game say 'Steam must be running'?
Why does my game say 'Steam must be running'?
Some games require Steam to be open, even if you downloaded them through the CB Launcher. You don’t need to own the game on Steam - just have the Steam application running in the background. You can also try adding
-nosteam to the game’s launch properties, though this doesn’t work for all games.How do I change my in-game name?
How do I change my in-game name?
For most clients (except Plutonium which requires an account), open the console using the tilde (
~) key and type:HMW (HorizonMW)
I tried all the steps above and I'm still crashing on HMW
I tried all the steps above and I'm still crashing on HMW
You may need to disable the CB Extension if you’re still experiencing crashes. Open HMW game settings in the launcher and enable “Disable CB Extension”.
How do I unlock all items in HMW?
How do I unlock all items in HMW?
Use the “Unlock All” button in the launcher on the HMW page. This feature was recently fixed.
How do I fix the 'Disk read imagefile59' error?
How do I fix the 'Disk read imagefile59' error?
Delete
config_mp.cfg from your players2 folder. When you load back up, you’ll need to redo your settings.Then, make sure you keep “Fill remaining memory” turned off. This can be found in Options → Graphics.IW7-Mod (Infinite Warfare)
All options in the menu are locked
All options in the menu are locked
I'm getting 'Disc Read Errors'
I'm getting 'Disc Read Errors'
Try verifying your game files in the launcher. This error typically indicates corrupted or missing files.
I'm getting 'Memory Errors'
I'm getting 'Memory Errors'
Make sure Steam is open when launching the game.
My game is stuck on '[Updater] Downloading file X'
My game is stuck on '[Updater] Downloading file X'
The client is downloading required files in the background. This may not appear to be progressing, but please wait and the game will launch once the update completes.
Game gets stuck loading or shows a black screen when starting Muliplayer or Zombies match
Game gets stuck loading or shows a black screen when starting Muliplayer or Zombies match
Open the console using the tilde (
~) key and enter:IW6x (Ghosts)
My controller or mouse isn't working in the menus
My controller or mouse isn't working in the menus
Playing with Friends
How do I play private matches with friends?
How do I play private matches with friends?
Due to these clients being separated from Steam’s infrastructure, you can’t add friends the traditional way. Instead, you need to use a VPN solution like Radmin VPN or port forward.Full guide available at: Private Match Guide
My friend gets disconnected when trying to join my private match
My friend gets disconnected when trying to join my private match
Make sure you’ve properly configured port forwarding or are using a VPN solution like Radmin VPN. See the Private Match Guide for setup instructions.
Still Need Help?
If your issue isn’t covered here:- Check the Launcher FAQ for general issues
- Check the Discord support channel for similar issues
- Provide detailed information when asking for help:
- What game you’re having issues with
- Any error messages or codes
- What you’ve already tried
- Your Windows version (10 or 11)